Return Policy
Return PolicyWe offer a 10-day return window, giving you 10 days from the date you receive your item to initiate a return request. Please note that all sales are final on auto parts unless they arrive damaged. Customers are responsible for covering return shipping costs.
Eligibility for ReturnsTo qualify for a return, the item must be in its original condition—unworn, unused, with all tags attached, and in the original packaging. You'll also need to provide your receipt or proof of purchase.
Initiating a ReturnTo begin the process, please email us at info@carminesimport.com. If we approve your return, we'll provide a return shipping label along with detailed instructions on how and where to send the package. Items returned without prior approval will not be accepted.For any questions about returns, feel free to reach out to us at info@carminesimport.com or 336-993-5506. We like the phone too. (:
Damages and IssuesUpon receiving your order, please inspect it carefully. If the item is defective, damaged, or incorrect, contact us immediately at info@carminesimport.com so we can assess the situation and resolve it promptly.
Exceptions and Non-Returnable ItemsSome items are not eligible for returns, including perishable goods (such as food, flowers, or plants), custom or personalized products, and personal care items (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please contact us.Additionally, we cannot process returns for sale items or gift cards.
ExchangesFor the quickest resolution, return the unwanted item following our standard process. Once the return is approved and processed, you can place a new order for the desired replacement item.
RefundsWe'll notify you as soon as we've received and inspected your returned item, confirming whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method. Keep in mind that it may take some time for your bank or credit card issuer to process and reflect the refund in your account.